At luxarro.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery, subject to the terms below.
1. Return Eligibility
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition that you received it.
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Returns must be requested within 30 calendar days of the delivery date.
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A valid proof of purchase (order confirmation email or invoice) is required.
2. Non-Returnable Items
We do not accept returns for:
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Items that show signs of use or damage
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Custom or personalized items
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Items returned without prior approval
3. How to Request a Return
To initiate a return, please contact us at:
📧 Email: support@luxarro.com
Include your:
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Order number
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Reason for return
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Clear photos (if there is a product defect or issue)
Our team will respond within 24–48 hours with return instructions.
4. Return Shipping
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Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
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We recommend using a tracked shipping service. We are not responsible for lost or undelivered return packages.
5. Refunds
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Once your return is received and inspected, we will notify you via email.
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If approved, a refund will be issued to your original payment method within 5 business days.
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Depending on your bank, it may take additional time for the refund to appear on your statement.
6. Exchanges
If you received a defective or incorrect item, we will gladly send a replacement at no additional cost. Please contact us with a photo and description of the issue.
7. Contact Us
If you have any questions regarding returns or refunds, please don’t hesitate to reach out:
📧 Email: support@luxarro.com
📍 Address: 71-75, Shelton Street , London, Greater London, WC2H 9JQ, UNITED KINGDOM.